Contact Us

 0420 330 512

   08 7078 0313

 Location

286 Glen Osmond Road

Fullarton SA 5063

Australia

 0420 330 512   

FAQs

Some of the things we get asked most often

 

  • Am I locked into a lengthy contract? +

    Am I locked into a lengthy contract?

    In simple terms, NO! You can access our support in a number of ways, from a casual arrangement involving a few hours here and there to help with key tasks, or on a project basis where we agree both a timeframe and an outcome. Alternatively, you can select from a range of ongoing plans where you purchase a set number of support hours per month. 

    Unless you choose otherwise, the maximum commitment you will ever make is one month ahead.

  • What are your hours of operation? +

    What are your hours of operation?

    We've never been clock watchers but we do most of our best work during traditional business hours, and this applies to whichever state you're operating from. Running a small business is rarely a 9 to 5 activity, but we find keeping evenings and weekends as re-charge time is critical to moving your business in the right direction.

    However, we know there will be times when issues arise at the last minute - so we'll pull out all the stops to make it happen! Additional costs may apply in these situations.

  • What are your payment terms? +

    What are your payment terms?

    All work undertaken under our casual rates will be defined before we start and will be subject to pre-payment. Payment for all other work is strictly 7 days on invoice, although a deposit may be required if you're a new client. Invoices are issued at the end of each month, although some clients prefer fortnightly invoicing for better cash flow management - we understand and are happy to help. 

    A fee will apply to any late payments.

  • Are there any hidden costs? +

    Are there any hidden costs?

    No, all costs associated with the support we provide are detailed in our service agreement including an allowance for any incidentals that we may incur - like stationery or printing costs.

    Any costs not covered in the service agreement will be confirmed with you before they are incurred.

  • Can I modify my plan? +

    Can I modify my plan?

    As your business needs vary you can upgrade your Tracking Right support plan at any time. Alternatively, you may be operating under a monthly plan and also need us to work on a separate project.

    Just keep us in the loop and we'll ensure you get the best support for the lowest cost.

  • What happens to hours I don't use in any given period? +

    What happens to hours I don't use in any given period?

    If you're reviewing your plan requirements each month before continuing, unused hours will not roll over at the end of the month. However, if you lock us in for a minimum of three months (ie an ongoing subscription) any unused time will accrue in your account for a maximum period of six (6) months or until you cancel your subscription, whichever occurs first.

    In either case, unused hours cannot be refunded.

  • I'm interested in becoming a Tracking Right Specialist. What do I need to do? +

    I'm interested in becoming a Tracking Right Specialist. What do I need to do?

    Simple, email us a copy of your resume and tell us why you think you'd be good at helping business owners to move in the right direction.

    We'll arrange a time to have a chat and see where things go from there. We're always looking for passionate people to join our team!

  • 1
You can’t outwit fate by standing on the sidelines placing little side bets about the outcome of life… if you don’t play you can’t win.
Judith McNaught


Keep your business moving in the right direction!

Get in touch today!

 

Tracking Right

286 Glen Osmond Road
Fullarton SA 5063

Phone: 0420 330 512

Fax: +61 8 7078 0313

specialist@trackingright.com

 

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